Privacy Policy

Healthchecks.io (a service by SIA Monkey See Monkey Do) operates several websites including healthchecks.io, hc-ping.com, and hchk.io. We are committed to ensuring that your privacy is protected. Therefore, if you provide us with personal information, you can be assured that it will only be used in accordance with this Privacy Policy.

What Does This Policy Cover?

This Privacy Policy applies to information that we collect about you when you use:

  • Our website healthchecks.io;
  • Our ping endpoints hc-ping.com and hchk.io.

Also, throughout this Privacy Policy, we'll refer to our website and ping endpoints collectively as “Services”.

Below we explain how we collect, use, and share information about you, along with the choices you have regarding that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in two ways: if and when you provide information to us and automatically through operating our Services. Let's go over the information that we collect.

Information You Provide to Us

We collect the information you provide directly to us. Here are the types of information we collect:

  • Basic Account Information: We ask for basic information from you to set up your account. We require individuals who sign up for a Healthchecks.io account to provide an email address, an optional password and that's it.
  • Transaction and Billing Information: If you buy a subscription from us–you will provide additional personal and payment information required to process the transaction and your payment, such as your name, credit card information, and contact information.
  • Credentials for Notification Services: Depending on the notification methods you configure on Healthchecks.io, you may provide us with additional email addresses, phone numbers, credentials for posting to your chat rooms and to your incident management systems.
  • Communicating with Us: You may also provide us information when you communicate with our team about a support question.

Information That We Collect Automatically

We also collect some information automatically:

  • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically provide, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access and operating system. We collect log information when you use our Services–for example when you create or make changes to your account.
  • Time Zone: We collect your browser's reported time zone. We use the collected time zone to send monthly or weekly email reports at an appropriate time (between 9AM and 11AM your local time).

How and Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;
  • To further develop and improve our Services–for example by adding new features we think our users will enjoy or will help them to use our Services more efficiently;
  • To monitor and prevent any problems with our Services, protect the security of our Services, fight spam, and protect the rights and property of Healthchecks.io and others, which may cause us declining the use of our Services;
  • To communicate with you, for example, to solicit your feedback, or to keep you up to date on Healthchecks.io and our products.

How Long We Keep Information

We do not keep your information for longer than is necessary.

  • Inactive accounts. If your Healthchecks.io account is inactive for more than a year, we send an inactive account notification to your email address. If the account is still inactive 30 days after the notification, we close your account automatically.
  • Database backups. We keep database backups for up to 2 months. Therefore, when you delete information from your account or close your account completely, your information can still be recovered from our database backups for up to 2 months.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws. Our use of your information is based on the grounds that:

  1. The use is necessary to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, to enable access to our website on your device or charge you for a paid plan; or
  2. The use is necessary for compliance with a legal obligation; or
  3. The use is necessary to protect your vital interests or those of another person; or
  4. We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so we can offer you an even better user experience, to safeguard our Services, to communicate with you, to monitor and prevent any problems with our Services, and to personalize your experience.

Sharing Information

How We Share Information

We do not sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for the personal information we share with them.
  • Third-Party Vendors: We may share information about you with third-party vendors who need to know information about you to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, or SMS and email delivery services that help us stay in touch with you). We require vendors to agree to privacy commitments to share information with them. These vendors are listed in the "List of Data Sub-processors" section below.
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental requests.
  • To Protect the Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Healthchecks.io, third parties, or the public. For example, if we have a good faith belief there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Healthchecks.io goes out of business or enters bankruptcy, user information would likely be one of the assets that are transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the notification services that you connect to your account on our site.
  • Aggregated or De-Identified Information: We may share information, which has been aggregated or reasonably de-identified so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

Security

Although no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. We handle data breaches according to our Data Breach Policy.

Choices

You have several choices available when it comes to information about you:

  • Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information and billing information. Please remember that if you do not provide this information, certain features of our Services–for example, paid ones, may not be accessible.
  • Close Your Account: While we'd be very sad to see you go if you no longer want to use our Services, you can close your Healthchecks.io account. Please remember that we may continue to retain your information after closing your account, as described in "How Long We Keep Information" above.

Your Rights

If you are located in certain countries, including those that fall under the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights regarding your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

Usually, you can access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, please see "How To Contact Us" below for our contact details.

EU individuals may also make a complaint to a government supervisory authority. You can look up the contact details of your government supervisory authority here.

Other Things You Should Know

Transferring Information

Because Healthchecks.io Services are offered worldwide, the information about you, which we process when you use the Services in the EU may be used, stored, and/or accessed by third party processors operating outside the European Economic Area (EEA). This is required for the purposes listed in the "How and Why We Use Information" section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

List of Data Sub-processors

Healthchecks.io uses these products/services (which are all GDPR compliant):

  • Hetzner: for hosting our monitoring service and storing data.
  • Amazon Web Services: for storing encrypted database backups.
  • Twilio: for sending SMS and WhatsApp messages.
  • Braintree: for PayPal and credit card payments.
  • Fastmail: for email hosting.
  • UpCloud: object storage, for storing ping request data.

Privacy Policy Changes

We reserve the right to modify this Privacy Policy at any time. Please review it occasionally. If we believe that the changes are material, we'll let you know by sending you an email about the changes.

Change Log:

  • January 24, 2024: Removed OVHcloud from the list of sub-processors.
  • January 17, 2024: Added UpCloud to the list of sub-processors.
  • July 7, 2023: Removed Elastic Email from the list of sub-processors.
  • October 28, 2022: Published Data Breach Policy.
  • April 1, 2022: Added OVHcloud to the list of sub-processors.
  • February 21, 2022: In the list of subprocessors, updated AWS description (we are no longer using AWS to send email).
  • January 26, 2022: Added Elastic Email to the list of sub-processors.
  • May 24, 2021: Added a note about automatic collection of browser's time zone.
  • December 28, 2020: Added Fastmail to the list of sub-processors.
  • November 9, 2020: Removed ChartMogul from the list of sub-processors.
  • July 29, 2019: Rewritten with more specifics, added the list of sub-processors.
  • May 6, 2018: Updated for GDPR compliance.
  • Dec 27, 2015: Initial version.

How to Contact Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the "Your Rights" section above, please contact us:

  • Email us at: [email protected]
  • Call us: +371-26395493
  • Or write to us at: SIA Monkey See Monkey Do, Matīsa iela 61A - 20, Rīga, LV-1009, Latvia

This Privacy Policy was adapted from UptimeRobot with their permission (Thank you!).